A: Kohong is a provider of metal machinery parts, and supply chain management services, full with comprehensive metal machinery parts. Experienced in manufacture and resource management capabilities, as well as supply chain management. main customers are from Europe and America, as well as well-known domestic high-tech enterprises. such as VOLKSWAGEN , Pricol, Nov Nordesk.
A: We would like to suggest you to have a trial order first if you do know us well.
Products made in China has become more and more popular in the world due to the reason of the best competitive price vs their quality Kohong, As one of the most professional manufactures in China which has more than 15-year experiences in metal parts supply chain field .Poducts performance with you if any of our products had been applied in your country. What is more important, we would recommend you put a trial order first if our producs haven’t entered in your market yet.
A: We do not provide free samples. According to our experiences, customers who paid for “samples” are more willing to give us the performance feedback. When we offer samples we specially design the drawing for our customers according to the open the mould and CNC machined. It is unstandard part the
cost will be much higher than existed products from mass production. That is also why we ask for paying the samples from our potential customers.
A: Sure, we do provide customized service for the customers who meet our MOQ from customer prototype design to customers for production. For the custom-made products, we would like to ask our offer the desired specifications, drawings and samples if possible. We are confident to provide quality custom-made products in the field, and also promise not to sell your custom-made products without your permission.
A: Firstly,please check your installation and machines; make sure they are under the right conditions;
Secondly, please check out whether the operation is in the right way. Sometimes the machine doesn't work and it has a relationship with the operator.
In this case please find out the reason according to your experience and run it again.If the above suggestions are not able to help, please help us to write down enough situation descriptions and take some photos if possible.
You can send your feedback to our after-service team, The technical team will analyze the problem for you and try to provide the solutions for you ASAP.
A: Urgent order with less weight or samples Kohong recommends courier service.
Normal (regular) order which weight over 45kgs Kohong recommends Air Cargo.
Big diameter saw blades or heavy weight Kohong recommends Sea Cargo.
The final shipment decision will be made after discussion.
Please do not hesitate to contact us if you cannot find your answer in the above FAQ list.